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Innovia

Terms of Use

Innovia Group · ABN 56 688 008 380 · Effective date: 8 May 2026

1. About these Terms

These Terms of Use (Terms) govern your access to and use of the website at innoviagroup.com.au operated by Innovia Group (ABN 56 688 008 380) (we, us, our) and any associated subdomains (Website).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.

These Terms should be read together with our Privacy Policy and Cookie Notice, which form part of these Terms.

2. About us

Innovia Group is an Australian-owned medical device manufacturer and distributor based in Sydney, New South Wales. We design and manufacture medical products, and distribute global medical technologies to healthcare providers across Australia and New Zealand.

Our contact details are set out in section 17 of these Terms.

3. Intended audience

The Website is intended for use by qualified healthcare professionals, hospital procurement personnel, clinicians, medical device manufacturers and other business partners located in Australia and New Zealand.

The Website is not directed at members of the general public seeking medical advice, and is not intended for use by persons located in jurisdictions where the content would be unlawful or contrary to local regulatory requirements.

The Website is not intended for use by children under the age of 18. By using the Website, you represent and warrant that you are at least 18 years of age.

4. Medical device information and TGA compliance

Information about medical devices on the Website is provided for general informational purposes only and is intended for qualified healthcare professionals.

Our products are medical devices regulated by the Therapeutic Goods Administration (TGA). Product claims on the Website comply with the requirements of the Therapeutic Goods Act 1989 (Cth) and the TGA Advertising Code.

Nothing on the Website constitutes:

  • Medical advice, diagnosis or treatment.
  • A recommendation to use any specific product or procedure.
  • An offer to supply a medical device to a person who is not authorised to receive it.
  • Advertising of therapeutic goods to the general public in contravention of the Therapeutic Goods Act 1989 (Cth) or the TGA Advertising Code.

Always consult a qualified healthcare professional regarding any medical condition or treatment. Product availability, indications and specifications may vary by jurisdiction and are subject to local regulatory approval. Please refer to the relevant Instructions for Use (IFU) and product labelling for full information before use.

5. Permitted use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your personal, professional or internal business purposes, in accordance with these Terms.

You may:

  • View, download and print pages or content from the Website for your own personal, professional or internal business use, provided you do not modify any content and you retain all copyright and other proprietary notices.
  • Submit enquiries through the contact forms provided on the Website.

6. Prohibited use

You must not:

  • Use the Website in any way that breaches any applicable law or regulation (including the Therapeutic Goods Act 1989 (Cth), the Competition and Consumer Act 2010 (Cth) and the Spam Act 2003 (Cth)).
  • Use the Website for any fraudulent, deceptive or unlawful purpose.
  • Use the Website to transmit, knowingly receive, upload, download, use or re-use any material that is defamatory, obscene, offensive, threatening, harassing or otherwise objectionable.
  • Use the Website to transmit any unsolicited or unauthorised advertising, promotional material, spam, chain letters or any other form of similar solicitation.
  • Attempt to gain unauthorised access to any part of the Website, the server on which the Website is hosted, or any server, computer or database connected to the Website.
  • Introduce any virus, trojan, worm, logic bomb or other material that is malicious or technologically harmful.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any software made available through the Website.
  • Use any automated system, including robots, spiders, scrapers or offline readers, to access the Website except in accordance with our robots.txt file.
  • Copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer or sell any content, information or services obtained from the Website, except as expressly permitted by these Terms.
  • Use the Website in a manner that could disable, overburden, damage or impair the Website or interfere with any other party's use of the Website.

7. Account and enquiry submissions

Some features of the Website may require you to submit information through an enquiry form. When submitting information, you must:

  • Provide accurate, current and complete information.
  • Not impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Not submit information on behalf of another person without their authorisation.

We reserve the right to refuse to respond to any enquiry at our sole discretion.

8. Intellectual property

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio and video clips, digital downloads, data compilations, software, page layouts, designs and the underlying source code, is owned by or licensed to Innovia Group and is protected by Australian and international copyright, trademark and other intellectual property laws.

The Innovia Group name, logo, wordmark and all related names, logos, product and service names, designs and slogans are trademarks of Innovia Group or its licensors. You must not use such marks without our prior written permission.

Product names, brands, logos and trademarks of third-party manufacturers displayed on the Website remain the property of their respective owners. Their inclusion on the Website does not imply endorsement, sponsorship or affiliation, except as expressly stated.

Except as expressly permitted in section 5, no part of the Website may be reproduced, distributed, modified, displayed, transmitted, republished, downloaded, stored or used in any form or by any means without our prior written permission.

9. User-submitted content

If you submit any content to us through the Website (including enquiries, feedback, suggestions or other communications), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute and display such content for the purposes of operating our business and responding to your enquiry.

You represent and warrant that any content you submit:

  • Is accurate and not misleading.
  • Does not infringe the intellectual property rights, privacy rights or other rights of any third party.
  • Does not contain any unlawful, defamatory, obscene or otherwise objectionable material.
  • Does not contain any patient-identifiable health information unless you have the necessary consents and authorisations to provide it to us.

10. Third-party links and content

The Website may contain links to third-party websites, resources and services that are not owned or controlled by Innovia Group. We provide these links for your convenience only.

We do not endorse, control or assume any responsibility for the content, privacy policies, practices or accuracy of any third-party websites or services. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of that third party.

11. Availability of the Website

We do not guarantee that the Website, or any content on it, will always be available, uninterrupted or error-free. Access to the Website is permitted on a temporary basis, and we may suspend, withdraw, discontinue or change all or any part of the Website without notice.

We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Website, including ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.

12. Disclaimers

To the maximum extent permitted by law, the Website and all content on it are provided "as is" and "as available", without any representations, warranties or conditions of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or that the Website will be secure or free from errors or viruses.

We do not warrant that:

  • The Website will meet your specific requirements.
  • The Website will be uninterrupted, timely, secure or error-free.
  • The results obtained from the use of the Website will be accurate or reliable.
  • Any errors in the Website will be corrected.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law, where to do so would be unlawful.

13. Limitation of liability

To the maximum extent permitted by law, Innovia Group, its directors, officers, employees, contractors, agents and affiliates will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill or other intangible losses, arising out of or in connection with:

  • Your use of, or inability to use, the Website.
  • Any reliance placed by you on the completeness, accuracy or existence of any content on the Website.
  • Any unauthorised access to or alteration of your transmissions or data.
  • Any other matter relating to the Website.

Where our liability cannot be excluded but may be limited, our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Website is limited, at our option, to:

  • The re-supply of the relevant services; or
  • The cost of having the relevant services re-supplied.

14. Indemnity

You agree to indemnify, defend and hold harmless Innovia Group, its directors, officers, employees, contractors, agents and affiliates from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Website.
  • Your breach of these Terms.
  • Your violation of any law or the rights of any third party.
  • Any content you submit to the Website.

15. Changes to these Terms

We may revise these Terms from time to time. The current version will always be available on the Website, and the effective date at the top of these Terms will be updated accordingly.

Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Website.

16. Termination

We may suspend or terminate your access to the Website at any time, without notice and at our sole discretion, including if we believe you have breached these Terms.

The provisions of these Terms that by their nature should survive termination (including sections relating to intellectual property, disclaimers, limitation of liability, indemnity and governing law) will survive termination.

17. How to contact us

If you have any questions about these Terms, please contact us using the details below:

Innovia Group
36/2 Chaplin Drive, Lane Cove NSW 2066, Australia
Email: info@innoviagroup.com.au
Phone: +61 2 8313 5478

18. General

Severability: If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

No waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Entire agreement: These Terms, together with our Privacy Policy and Cookie Notice, constitute the entire agreement between you and Innovia Group regarding your use of the Website.

Assignment: You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations under these Terms without your consent.

19. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from those courts.